contact

Ways to get in touch

Ticket Enquiries

boxoffice@underbelly.co.uk

0131 510 0395 

Midday to 19:30 daily until the 31st July

10am to 9pm daily during the fringe.

Press Enquiries

For press enquiries please contact:  

press@underbelly.co.uk 

 +44 7799 094 184

Office Enquiries

For general office enquires please contact: enquiries@underbelly.co.uk

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FAQs

How do I purchase a ticket ?

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Tickets can be purchased in advance from the Underbelly Edinburgh website. All tickets are subject to availability and booking fees. For times and prices go to our What's On page. You can also call our booking line on 0131 510 0395.

How can I perform at the festival ?

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We welcome applications to perform with us at the Edinburgh Festival Fringe. If you are interested in performing at an Underbelly venue please click here.

Can I bring a babe in arms to an 18+ show ?

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This is show dependent. Some shows have a strict age policy and will not allow babes in arms. Please check with the Box Office prior to buying your ticket.

Do you have a Babes in Arms Policy ?

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For the majority of our shows, children under 2 are free as long as they do not take up a seat. If you require more information, please contact the box office on 0131 510 0395, or e-mail boxoffice@underbelly.co.uk.

Do I have to pay to get into Underbelly venues ?

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All Underbelly shows are ticketed. Certain productions get fully booked during peak times, so we recommend that you book in advance on the website where possible. It's free to enter the Underbelly sites so you can sit and enjoy a drink and a bite to eat at any of our venues.

Are there age restrictions for accessing the festival sites ?

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Whilst the site is suitable for children of all ages, we would suggest that children are accompanied at all times by a person of 18 years or over. After 9pm, no person under the age of 18 can be in our venues unless they have a pre-booked ticket for a show after 9pm and are accompanied by an adult aged 18 or over.

Is the 2 for 1 ticket offer valid on all types of tickets ?

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The 2 for 1 ticket deal only applies to Full Price tickets.

Are there discounts for groups and school bookings ?

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Yes. For many shows, a 10% group discount is available on bookings of 10 or more tickets. You can make your group booking by emailing boxoffice@underbelly.co.uk, or by calling our box office on 0131 510 0395. We do strongly advise all groups to carry out their own Risk Assessment prior to their visit.

What do you class as a concession ?

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We offer concessionary tickets for students, over-60s, under 16s, registered disabled, and registered unemployed.

Can I buy a ticket on the day at the box office?

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Yes, you can buy a ticket on the day. However, we would strongly recommend that you buy your tickets online in advance, in order to avoid long queues or the show selling out.

What if there is an issue with my ticket ?

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If you purchased your ticket from the Underbelly Edinburgh website please contact boxoffice@underbelly.co.uk. If you bought your ticket from another venue or through the Fringe box office, please contact them directly. Please note: all tickets are non-exchangeable, non-transferable, and non-refundable.

What should I do if I haven't received my tickets ? Do email confirmations count as a ticket ?

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Our venues will only accept an e-ticket on your phone or a physical ticket that can be collected from the Box Office. Please allow for queueing time at collection points. If you cannot find the email containing your e-ticket please contact our box office at boxoffice@underbelly.co.uk.

What is your refund policy ?

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Tickets are non-exchangeable, non-transferable, and non-refundable.

Is the seating allocated or reserved ?

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All of our shows have unallocated seating with the exception of shows in McEwan Hall. If you have a question about your seats, please contact the box office either by email – boxoffice@underbelly.co.uk or by phone – 0131 510 0395.

What is Underbelly’s sustainability policy?

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Underbelly is committed to the development, implementation and continual improvement of a sustainable event management system to minimise any negative impacts of its operations.

Underbelly’s sustainability principles are:

  • Integrity & Ethical Behaviour: To act ethically and with integrity in our event operations with regard for the law and without bias, including in our dealings with our employees, customers, suppliers and towards society and the environment.
  • Inclusivity & Accessibility: To produce high quality events which are inclusive and accessible to people of all ages, backgrounds and abilities.
  • Environmental Performance: To minimise the impact of events on the environment.
  • Collaboration & Transparency: To collaborate and build relationships with stakeholders and the general public and to ensure that all stakeholders have access to all relevant information about event operations.
  • Legality: To meet and exceed all applicable legal and regulatory requirements in all activities.
  • Stewardship: To show leadership and best practice in sustainable event management.

Underbelly has a year-round team and office based in Edinburgh and employ a further 450 temporary staff over the Edinburgh Fringe season. All staff at the Fringe are paid the Real Living Wage as a minimum, regardless of age. All staff are engaged on a minimum-hour contract, with no zero-hour contracts. All training sessions and breaks are paid.

All of our venues at the Fringe use mains power so there is no requirement for diesel or petrol generators.

All cups and consumables from the bar and food traders are compostable, recyclable or re-usable. Priority is given to Edinburgh-based independent food traders.